Track My Order

Enter your tracking number to see the status of your order.
This can be found on your order confirmation or within your Account

Delivery

If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day! Orders placed after 2pm AEST or on weekends, it will be dispatched the next business day.

The delivery times below are estimates, and can vary depending on your location.


Delivery OptionDelivery TIMEOrder over $99Order under $99
Australian Metropolitan Areas 1-3 business days FREE $10
Australian Rural Areas 4-7 business days FREE $10
How can I track my order?

All orders are delivered and tracked via StarTrack courier service.

After your order has left our distribution center you will receive an email containing a tracking link (connote number). Please check your spam/junk mail folders if you cannot find this email in your inbox.

You can also check your order status on our website via the Track My Order feature or by logging into My Account.

Can I change my delivery details after placing my order

We are able to update the delivery details on an order if it has not been marked as processed or dispatched. Please contact our Customer Service team and we’ll try our best to make these changes for you.

If your order has already been processed and dispatched, you may have to contact the courier company StarTrack to make any changes.

I missed my delivery, what happens now?

Orders are delivered via a StarTrack courier or occasionally through Australia Post. A signature will be required upon receipt of delivery, unless you ticked the ‘authority to leave’ box at the time of checkout.

If you didn’t check the ‘authority to leave’ on the checkout, a signature will be required for your parcel.

If your address is unattended and no authority to leave was provided, then the delivery driver will leave a collection card for you to collect your order at your nearest available Australian Post Office.

Do I have to provide a signature? Or can my delivery be left unattended at my address?

Deliveries require a signature upon receipt of delivery. However, you may choose to have your order left unattended at your delivery address by providing an ‘authority to leave’ at the time of purchase.

Do you deliver to PO boxes and/or parcel lockers?

Unfortunately, our courier service cannot deliver to Australia Post Office Boxes or Parcel Lockers. However, we will happily deliver to any business or residential address where somebody can accept the delivery from our courier.

Do you offer International shipping?

We are only able to deliver goods to Australia. New Zealand deliveries will be available soon via a new Platypus NZ website.

Why is my delivery delayed? It seems to be taking longer than it should.

If you have ordered during a promotional period, there may be a short delay in dispatching due to the high volume of orders.

Occasionally, an order may be delayed due to our Fraud Protection Service. We will contact you immediately if your order is being investigated and provide you with information on the verification process. In most cases the delay is minimal.

How do I receive or send an eGift Card online?

eGift cards are electronic gift cards which are delivered to the selected recipients email address. Please allow up to 4 hours for email delivery and remember to check your spam/junk mail folders if you cannot find the eGift card in your email inbox.

They can be printed or scanned from any smart phone/device and redeemed in-store and online. View our eGift cards here.

For more information on purchasing and redeeming eGift cards or classic gift cards, view our FAQ page here.

What is your returns policy and delivery charges?

Delivery charges are non-refundable unless there is a manufacturing fault. For more information, please see our Returns Policy.